This company does respond, but not as often as you'd expect them to. Charlotte Thivierge. Worse sink ever purchased. Let me play by your logic. Plumbing Product, Indoor Furnishing user manuals, operating guides & specifications Your American Standard Consumer Connection Team. I had to have a new condenser unit installed during a heat wave. And the problem of leaking almost nominated the negative reviews in both Amazon and Home Depot. Can you help me I love the sink. the issue was the kind of documentation that was necessary for a warranty claim. Parts: 800-387-0369. After awhile the outer right corner started rusting and several other little spots around the sink. I contacted them and sent pictures and they said it was discontinued and offered to give me the purchase price back. Within a year it started chipping . American Standard sells a new flapper valve that is similar but it changes the tank to a 1.2 gal flush instead of the original 1.6. I previous calls lasted 1:30, and 1:10. Chrome is now out of stock. Make sure this fits by entering your model number. [protected], please contact me as soon as possible to resolve. Remove the lid from the tank. The quality of the product is subpar, the quality of the customer service is lacking even more. It is brown with stain and has rubber mats so has been taken care of. When I saw so many people here are complaining about the same issue, I know I am not the only one... As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. American Standard 4188A104.020 Cadet Pro 1.28 GPF Toilet Tank, White 4.4 out of 5 stars 26. In American Standard toilets, floats are attached to the valve that controls how much water refills the toilet. I'm sorry to hear you have experienced a cracked tank on your American Standard Champion 4 Max tank. Local store prices may vary from those displayed. When flushing I must hold the flush handle down in order to deliver enough water from the tank to clear the bowl of its contents. Discuss the issues you have had with American Standard and work with their customer service team to find a resolution. Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Contact Us Would you like it if I said you only have an issue because you were fired for making sexual advances to a coworker and that is why you have a grudge against them. $21.38 $ 21. I would never recommend american standard or trane air conditioner. They did send me a check for the price that I purchased the sink. Lifetime Warranty on purchased sink. We have to call and go on the website (americanstandard.com)etc... Our last name is Daniels if u need it on file. Our products are designed and manufactured in Wisconsin. the authentic american standard replacement gaskets are now available on amazon! This toilet has great functionality, however, after less than 3 years-it has developed a crack that stems from the flush handle. I will NEVER EVER buy another American Standard product. A death nail for a business... senior leadership should be fired! Recent recommendations regarding this business are as follows: "Be afraid be very afraid", "To be … These toilets are not cheap hopefully American standard does the right thing for all the people who have had problems with the tanks... Our less than 2 1/2 year old toilet has soaked the floor. The tips should help you cope with the stress that comes with a broken flush valve. I called the custom service of American Standard [protected] last Friday on this issue. American Standard 4225A.104.020 Champion PRO 1.28-Gallon Per Flush Toilet Tank, White 4.2 out of 5 stars 10. I was told they need my receipt to process a claim. This situation is very unfair to me as a consumer, I think. Total of 16 emails back and forth, 3 different customer service reps (Tina, Connie, Karen) and almost 3 months of waiting for a replacement. It now has a hairline crack down the front of the tank now leaking water. We would like to connect with you to learn more about your experience to find a way to help! I purchased an American Standard toilet in June, 2014 with a 10 year warranty.-It is a Champion Pro 211BA 104.020 ( Model 735171). Saw the puddle got bigger and then noticed the crack. You can either call a professional or attempt to fix it yourself. Within a year or so it was chipped and stained badly. American Standard 4215A.104.020 Champion 4 Max Toilet Tank Only Visit the American Standard Store. 5900 Avebury Road, Mississauga, Ontario, L5R 3M3. It took a while to see the problem. Technical, Wholesale & Retail: 800-387-0369. I think this company should be investigated by consumer affairs. [protected], I purchased an Americast Sink 38"x22" which had lifetime warranty. The email states they will now forward my paperwork to the Claims Dept (almost 3 months and 16 emails later!) We tried everything short of comet (we knew we were not supposed to use abrasive cleaner in it) to clean this thing. Tom Now I was offered the faucet in chrome instead of finished nickel. Adjust the water level. I have 3 of these in our house when we remodeled all the bathrooms 2 and 1/2 years ago. American Standard has a video of it working on their web site. Then come back when you are legally old enough to use this site. In January 2010 I bought an American Standard Hamilton 4040SF Kitchen Faucet on clearance ($98 reduced to $74) and it was installed shortly thereafter. I will contact American Standard to see what customer service has to say. American Standard review from Hutchins, Texas rated 1.8/5.0 with Images: Purchased a champion 4 toilet in July and 8 months later the tank cracked from the bolt hole to the flush handle. Obviously there was a design flaw near this manufacturing date and I hope American Standard rectifies this with its previous consumers. Only a child would come to the conclusion that I work for this company because I told someone who is wrong that they are wrong. However, American Standard seems to have made an improvement to the flush valve. The customer called about an American Standard Champion 4 Max that had water on the floor. We have done two new bath installs where the toilet has lasted over 20 years. American Standard was first mentioned on PissedConsumer on Jan 03, 2008 and since then this brand received 98 reviews.. American Standard ranks 93 of 255 in Pools, Spas and Plumbing Supplies category. Gold series two stage 5 ton heat pump condenser, r410a, 15 seer, model #4a6h7060h1000a, Tried every method to contact your customer service, no response, leaking kitchen faucet with lifetime warranty, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is presenting quite an expensive project to replace the sink which was advertised to last a lifetime. Several weeks later inquired about status. We have always purchased American Standard toilets, yet every few years we have to get a new one in our master bathroom. I do have the original receipt and can take pictures of the sink if anything can still be done. The air condenser, wiring, and switchers were burned out and needed to be replaced. American Standard expressly warrants the Champion 4 Toilet for 10 years. American Standard was first mentioned on PissedConsumer on Jan 03, 2008 and since then this brand received 98 reviews.. American Standard ranks 93 of 255 in Pools, Spas and Plumbing Supplies category. Korky® remains committed to manufacturing in the United States to provide high quality products and keep jobs in America. American Standard Champion 4 toilet short flush fix - YouTube Gravity fed toilets is the most common toilet type. It seems to me that I have to repair the valve every two years if I have to keep the toilet. $21.38 $ 21. It makes multiple styles of faucets for your kitchen and … it’s a major defect and I’m ready to replace the toilet because it’s a nuisance in wasted water and money and time and unwanted noise trying to make the defective flush valve work. I told them I did not chip it, that is was flaking at top between bowls, but they insisted I had dropped a pan or something on it. I was promised that someone would come out and repair my Liberation two weeks ago and was promised I would... Hi - The toilet doesn't flush properly because only half the water in the tank is used to flush. I have an American Standard Champion 4 round bowl toilet. 3.6 out of 5 stars 16 ratings. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I'm not sure if this video footage went through. Fix the Flapper on an American Standard Champion 4 Toilet: Follow a super simple fix to a leaky flapper on an American Standard Champion 4 toilet. We would like to connect with you to get you a replacement tank. Fine I said - here's my address - send it. Yes, your part is covered under warranty, but it will cost me over $800.00 in labor to have it installed. User manuals, American Standard Toilets Operating guides and Service manuals. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. and I can expect to get a letter from Claims Department in a few weeks letting me know when I can expect my refund check. American Standard 3174105-0070A Champion Universal Replacement Flush Valve. I have to bleach weekly to make white again. They will show you that I make negative comments for many different reviews from different companies. In Feb. 2008 we did a complete kitchen remodel. Other older toilets have no problems for decades. Saw a puddle on the floor one morning. We would like to connect with you in order to get you a replacement tank sent to you! Before we did the remodel the toilets we had lasted about 20 years without a single crack. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page and one of our reps will be able to assist you. Tom Well, it looks like I'm not the only one having this problem. Suzanne. Use this comments board to leave complaints and reviews about American Standard. 4.6 out of 5 stars 1,892. Unfortunately, that doesn't seem to change anything. Amazon's Choice for american standard 4215a toilet parts. ActiClean is a self-cleaning toilet tank with a safe but effective American Standard cleaning solution that cleans and removes stains with a simple press of a button. Maybe she said good bye because she knew she was dealing with a child. I have been trying for two weeks to contact customer support for repairs to my toilet. I took photos of the leaking faucet, the original box standing next to the faucet and scanned in the receipt. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: email@example.com. I had a carrier air conditioner for 20 years before I had any problems. Without anyone near it, we heard a cracking ping sound that we could not identify. I sent 2 separate emails, no response. If you have an American Standard Plebe toilet that won't stop running, the part most likely causing the … Home Depot 's claim for this is that it will flush a bucket of golf balls. Other older toilets have no problems for decades. They do not stand up to their warranty. I called customer service but was at work and couldn't hold endlessly. I told her that the old toilet replaced by the American Standard Champion 4 lasted at least more than 8 years (installed before we moved in) and the valve was never an issue. it’s a major defect and I’m ready to replace the toilet because it’s a nuisance in wasted water and money and time and unwanted noise trying to make the defective flush valve work. American Standard expressly warrants the Champion 4 Toilet for 10 years. Lucky she didn’t get hurt as a result. I will not buy American Standard products going forward and others should do the same. Care & Repair Support. © 2000-2020 Home Depot Product Authority, LLC. It features two cleaning cycles; Deep Clean and Quick Clean, and comes with a 9 week supply of cleaning solution (based on a usage of 1 Quick Clean and 1 Deep Clean per week). Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Champion 4 Max 1.28 GPF Single Flush Toilet Tank Only in Bone. Product was purchased in August 2018 I thought I was buying a top of the line product, but 2 years 4 months later the coil is leaking in multiple places and needs to be replaced. Looking for AMERICAN STANDARD Flush Valves, Fits Brand American Standard, For Use With Champion 4 Tanks, Bolted (6NWT6)? I replaced the whole valve at a cost of $41.02 that year. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Tried talking with... Sure wish I'd have read the reviews prior to purchasing. She indicated that American Standard will not take any responsibility in such a case and suggested me to buy a flapper seal for repairing. Contact Us Notice the factory chip out of the right side of the tank lid, It's been sanded and glazed over at the factory, and sold that way. They are not up to anyone's standards. Unbelievable as this bathroom is the guest bathroom and gets the least used. Their line of toilets include the American Standard Plebe range. Most of the water on my Champion 4 seems to fall after you here the klunk. Vinyl looks bad. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. During the summer is 2020 my 3 year old american standard 3 ton central air conditioner stop working. In December 2014, I had water leaking out of the stem every time I turned on faucet and water leaked in sink and behind faucet all over counter top and down back wall. Only 9 left in stock - order soon. It makes multiple styles of faucets for your … I expect American Standard to mitigate these additional expenses if they want to continue to be considered an upstanding company that stands behind their products. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Performance and reliability. While I don’t mind doing so, I shouldn’t have to tell guests how to flush a toilet, and with kids it is impossible. I bought a toilet of American Standard Champion 4 in 2012. Or we could all just call American Standard and ask for a properly balanced fill valve. This certainly does not meet our expectations. At this point, I'm angry. We have always bought American Standard toilets, and this is a first. They need a physical address. The biggest problem is we cannot find a cast sink (in white to match appliances) to fit the hole in the granite which means about $5000.00 to change a sink. Previously, the most complaint with this Optum VorMax toilet is the flapper valve. We don't flush golf balls and the volume of water flushed is not adequate to flush or even wash the sides of the bowl. Parts: 800-387-0369. I sent it. About American Standard Brands Great performance and great looks meet in our complete line of fixtures and faucets for bath and kitchen. Initial American Standard complaints should be directed to their team directly. We decided to purchase a Americast composite sink model 1745. For more than 130 years, American Standard has been producing a number of different bathroom and kitchen fixtures. At the time of writing this I have been on hold for 1 hour and 38 miutes, and holding. Your American Standard Consumer Connection Team. Make sure this fits by entering your model number. VERY disappointed! I bought this model about 2 1/2 yrs ago because I needed the height and American Standard had a good reputation. 98 American Standard Reviews and Complaints @ Pissed Consumer Replacement Parts for American Standard Champion ® 4 & Champion ® 4 MAX Toilets Two Piece Models - #2002, 2018, 2023, 231AA, 231BA, & 241AA / Tanks #4149A, 4215A, 4260, & 4266 Thank you. In American Standard toilets, floats are attached to the valve that controls how much water refills the toilet. Parts, hardware, and components are engineered to enhance the usage of your American Standard products. Please contact me as soon as possible to resolve. Thank you. Now I'm going to get a refund I'm told. Replacement Parts for American Standard Champion ® 4 & Champion ® 4 MAX Toilets Two Piece Models - #2002, 2018, 2023, 231AA, 231BA, & 241AA / Tanks #4149A, 4215A, 4260, & 4266 38 $34.00 $34.00. I can’t believe all of us that purchased an American Standard toilet around the exact same time are all having the same crack issues around the exact same time. You made a very negative response to the person who had same issue as me. We are continuously committed to designing repair parts that are universal to fit the majority of toilets. No it wasn't an accident at all- she said goodbye Free Shipping by Amazon ... American Standard 7301021-0070A Tank to Bowl Coupling Kit AND American Standard 738921-100.0070A 3-Inch Flush Valve Assembly. Grainger's got your back. And I've grown older waiting for customer service to answer. $132.00. !. I doubt it since you are obviously seven years old. So I tell the rep I already sent the receipt in January 2015. Top toilet brands including: American Standard, Kohler, Gerber, Briggs, Mansfield, Vortens, Eljer, Western Pottery, Jacuzzi, and many more make 2 pc toilets (and some one piece toilets) that will fit the 400A. Care & Repair. Technical, Wholesale & Retail: 800-387-0369. At the top of the list is the service you can expect from our dealers. I’m disappointed it didn’t last after spending money on what I thought was a quality product. This sight also wont let me show my bill of sale. Price: $164.11 & FREE Shipping: This fits your . Last edited: Jul 4, 2015. I have a shower faucet installed 3 years ago but cannot turn the dial to hot now, it is stuck. 38 $34.00 $34.00. The three year old toilet (the most expensive toilet I have ever owned) will not flush, the sensor will not work despite changing the batteries. American Standard has been designing and making bathroom and kitchen fixtures for over 140 years. I have never had anything like this happening. For over 140 years, American Standard has led the way in developing innovative bathroom and kitchen products including high performance toilets, stylish faucets, and wellness products that have set and re-set the standards for living healthy, living responsibly, and living beautifully. Wouldn't it be nice if things worked the way they were supposed to? Geobrick, Jan 30, 2010 #13. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. User manuals, American Standard Toilets Operating guides and Service manuals. Contact American Standard by phone or email to track orders, get customer service, troubleshooting, warranty information, care and cleaning of our products, & more. Got response quickly - they need proof of purchase. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I have a american standard toilet model 4215A, it is costa rly leaking water after 15 to 25 minutes I hear water valve open to refill, this is going on since the day I … Can you blame me? Don't forget a 1/2" deep socket to remove the tank nuts. Plumbing Product, Indoor Furnishing user manuals, operating guides & specifications Find American Standard toilet parts & repair at Lowe's today. Just had my American Standard Champion 4 tank crack and leak, opening the tank valve and allowing gallons to run through the second floor and ruining my ceiling.
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